Articles on: General questions (f.a.q.)

Hosting availability & downtime

Maglr is hosted on Amazon Web Services (AWS) in Frankfurt, Germany (EU). Images, videos and other files are delivered through the Cloudflare content delivery network (CDN). Maglr's Service Level Agreement (SLA) commits to 99.9% availability per month, not counting planned or regular maintenance. You can check the current status of every part of Maglr at status.maglr.com.


Checking Maglr's current status


The status page at status.maglr.com shows whether each part of Maglr is working right now. An external monitor checks every component continuously, so the page updates on its own when a component stops responding or comes back.


To check whether Maglr is down:


  1. Go to status.maglr.com.
  2. Check the status of the components you use: Dashboard and API for logging in and editing, or the components whose names start with Frontend for your published projects.
  3. If the status page shows that everything is operating normally and you still have a problem, contact Maglr support through the chat or at support@maglr.com.


Causes of downtime


Downtime of the Maglr dashboard or of published projects can have two causes:


  • A problem on Maglr's side, in Maglr's code or server configuration.
  • A problem at one of Maglr's technical partners: AWS, which hosts Maglr, or Cloudflare, which delivers files through its CDN.


Maglr's systems are monitored automatically, and the Maglr team is alerted when a component stops responding.


How Maglr communicates outages


During an outage, the current status of each Maglr component is always shown at status.maglr.com. Maglr also communicates longer outages by email.


When an outage is caused by AWS or Cloudflare, Maglr can't always give an expected resolution time. Updates are shared as they come in.


Planned maintenance


Planned maintenance that can cause downtime is announced by email to your organization's designated support contact, at least 5 business days in advance. It takes place outside business hours (8:00–18:00 CET/CEST, Monday to Friday). Maglr can also do brief regular maintenance, at most once a week, outside business hours. The full terms are in Maglr's Service Level Agreement.


While maintenance is running, the dashboard shows the message "Maglr is currently down for scheduled maintenance. We expect to be back in a couple of minutes. Thank you for your patience."


Frequently asked questions


Where is Maglr hosted?


Maglr is hosted on Amazon Web Services (AWS) in Frankfurt, Germany (EU). Backups are copied to AWS in Ireland. Images, videos and other files are delivered through the Cloudflare CDN.


What availability does Maglr guarantee?


Maglr's Service Level Agreement commits to 99.9% availability per month, not counting planned or regular maintenance. Availability is measured by the external monitor behind status.maglr.com.


What does "Maglr is currently down for scheduled maintenance" mean?


This message appears in the dashboard while Maglr is running maintenance. The dashboard is available again once the maintenance is finished. Planned maintenance is announced by email to your organization's designated support contact at least 5 business days in advance and takes place outside business hours (8:00–18:00 CET/CEST, Monday to Friday). You can check the current status of each Maglr component at status.maglr.com.

Updated on: 19/10/2026