Articles on: General questions (f.a.q.)

Download your invoices

You can download your Maglr invoices from the Invoices page in the dashboard, under Settings → Invoices. Maglr also emails every invoice as a PDF to the invoice email address in your billing information. If you don't see Invoices in the Settings menu, see Why don't I see Invoices in the Settings menu?.


Receiving invoices by email


Maglr emails each invoice for your subscription as a PDF attachment. How often you receive one depends on your subscription:


  • Monthly subscription: you receive an invoice every month. Monthly subscriptions are paid automatically with the payment method you set up, so the invoice is already paid.
  • Annual subscription paid by card: you receive an invoice once a year. The amount is paid automatically by card.
  • Annual subscription paid by invoice: you receive an open invoice once a year. You pay it yourself within 30 days.


You choose how to pay an annual subscription when you order it, under "Payment method for annual costs".


Invoices are sent to the Invoice email address on the Billing information page. If that field is empty, they go to the email address of your Maglr account.


Downloading an invoice from the dashboard


To download an invoice:


  1. In the dashboard, open the Settings menu at the top.
  2. Click Invoices.
  3. Find the invoice by its date or order number.
  4. Click View next to the invoice. The invoice opens as a PDF in a new browser tab.
  5. Save or print the PDF from your browser.


Image: invoice overview in the Maglr dashboard


The Invoices page lists every invoice for your subscription with its order number, date, amount, payment method and status. The status is "Paid" when the invoice is paid, "Open" when it still has to be paid, and "Chargeback" when a payment was reversed.


Changing the invoice email address


To change the address your invoices are sent to:


  1. In the dashboard, open the Settings menu at the top.
  2. Click Billing information.
  3. Enter the address in Invoice email.
  4. Click Save settings.


The new address is used for invoices created after you save. Invoices sent before that stay with the old address.


Frequently asked questions


Why don't I see Invoices in the Settings menu?


The Invoices page is not available in these cases:


  • Trial: your account is on a trial.
  • Annual manual billing: your account is on Annual manual billing. The Subscription page shows the details of your latest invoice. For a copy of an invoice, contact support@maglr.com.
  • No access to subscription settings: your user doesn't have the right to see the subscription settings. Subscription and Billing information are then missing from the Settings menu too. Ask the person who manages users in your account to give you access, or to download the invoice for you.


Where are my invoices sent if I haven't set an invoice email?


If the Invoice email field on the Billing information page is empty, Maglr sends your invoices to the email address of your Maglr account.


How do I add a VAT number or reference to my invoices?


Set your billing information to Business:


  1. In the dashboard, open the Settings menu at the top.
  2. Click Billing information.
  3. Under Type of invoice, select Business.
  4. Fill in Company and VAT number. If you want a reference on your invoices, also fill in Reference Number.
  5. Click Save settings.


Your VAT number and reference are used on invoices created after you save.

Updated on: 29/10/2026