Articles on: General questions (f.a.q.)

Terminating Maglr subscription & data

You cancel your Maglr subscription by stopping payment on the Subscription page in the dashboard, or, if you pay by annual invoice, by contacting support@maglr.com. Your subscription keeps running until the end of the period you have paid for. After that, your publications go offline and Maglr keeps your account data for one year, so you can reactivate it.


Maglr owns the software. The content in your account, such as text, photos and videos in the library, belongs to you.


Cancelling your subscription


To cancel a Maglr subscription you pay by card or iDEAL, stop the payment in the dashboard:


  1. Open the account menu in the top-right corner and click Account details. You can also go to Settings and click Subscription.
  2. Click Stop payments or delete account.
  3. Select Stop payment.
  4. Tick the checkbox "I understand which action I am taking and its consequences (stopping payment or permanently deleting my account)."
  5. Click Continue.
  6. In the confirmation window, click Stop payment.


You see the message "Your payment has been cancelled" and receive a confirmation email.


Stopping payment does not end your access right away. Your subscription runs until the end of the period you have paid for. After that, it is converted into a limited subscription and your publications go offline. If you have an annual license and want a ZIP copy of your projects, export them before your paid period ends (see Downloading your projects as a ZIP file).


On a trial account, the link on the Subscription page is called Remove account instead of Stop payments or delete account.


Cancelling an annual subscription on invoice


If you pay for Maglr with an annual invoice, you cannot cancel in the dashboard. Contact support@maglr.com to cancel your subscription.


Permanently deleting your account


Permanently deleting your Maglr account removes the account and all its publications, users and domains immediately. Use this option only if you do not want to reactivate the account later.


Permanently deleting your account cannot be undone. Your data is taken offline immediately and cannot be recovered. With an annual license, download any projects you want to keep as a ZIP file first.


  1. Open the account menu in the top-right corner and click Account details. You can also go to Settings and click Subscription.
  2. Click Stop payments or delete account.
  3. Select Permanently delete account.
  4. Tick the checkbox "I understand which action I am taking and its consequences (stopping payment or permanently deleting my account)."
  5. Click Continue.
  6. In the confirmation window, type DELETE.
  7. Click Permanently delete account.


Your account is deleted and you are logged out.


After your subscription ends


When a paid subscription or a trial period ends, Maglr takes your publications offline but keeps your data:


  • Publications: your published projects can no longer be viewed online. Visitors see the message "This project is no longer available because the account has expired."
  • Dashboard: you can still log in. The Subscription page shows "Subscription ended".
  • Data: Maglr keeps your account and all its data for one year after the subscription ends. After that year, the account and all its data are removed.


Within that year, you can reactivate your account and bring your publications back online.


Reactivating your account


To reactivate a Maglr account after the subscription or trial has ended, choose a new subscription:


  1. Open the account menu in the top-right corner and click Account details.
  2. Click Choose a subscription.
  3. Select a subscription and complete the order.


When the new subscription is active, your projects become accessible again.


Downloading your projects as a ZIP file


With an annual license, you can download your published projects as static ZIP files and host them on your own server. If you want a ZIP copy of your projects, export them before your paid period ends. For the steps, see Download your data.


Frequently asked questions


Is my data deleted when I cancel my Maglr subscription?


No. When you stop payment, your subscription runs until the end of the paid period. After that, your publications go offline, but Maglr keeps your account and its data for one year. After that year, the account and its data are removed. Your data is only deleted right away if you choose Permanently delete account.


How long does Maglr keep my data after my subscription ends?


Maglr keeps your account and all its data for one year after your subscription or trial ends. After that year, the account and its data are removed. Within that year, you can reactivate the account by choosing a new subscription.


Can I still see my projects after my subscription ends?


Yes, in the dashboard. You can still log in and see your projects, but your publications are offline: visitors see the message "This project is no longer available because the account has expired."


Can I cancel an annual subscription on invoice in the dashboard?


No. If you pay for Maglr with an annual invoice, contact support@maglr.com to cancel your subscription.


If you have questions about your subscription, contact support@maglr.com.

Updated on: 29/10/2026