Articles on: General questions (f.a.q.)

Upgrading or downgrading your plan

You upgrade or downgrade your plan from the Subscription page in the Maglr dashboard, under Settings → Subscription. When you change your subscription, a new license period starts on the day of the change, and the unused part of the period you already paid is deducted from the new price.


Changing your subscription


To upgrade or downgrade your subscription:


  1. Go to Settings and click Subscription. You can also open your account menu and click Account details.
  2. Under "Subscription type", click Edit subscription.
  3. Under "Choose a subscription", select the plan you want.
  4. To switch between monthly and annual payment, use the I want to pay annually switch.
  5. Select or deselect modules, and enter any additional users or environments you need.
  6. Click Continue to payment.
  7. Check your billing information and click Go to order page.
  8. On the "Complete your order" page, check the new costs and the amount to pay now.
  9. Tick "Yes, I agree that the new amount will be charged for the following period." and accept the terms and conditions.
  10. Click Continue to payment. If you pay by credit card and there is an amount to pay, complete the payment.


For an annual subscription, the order page also lets you choose between paying by credit card through Adyen and receiving a separate invoice.


On the edit page you can change:


  • Plan: the base subscription, such as Maglr Advanced.
  • Payment period: monthly or annual, with the I want to pay annually switch.
  • Modules: the add-on modules under "Option to upgrade with the following modules".
  • Users and environments: the number of additional users and additional environments.


See the plans and what each one includes on the Maglr pricing page.


How the price difference is calculated


When you change your Maglr subscription, a new license period starts on the day of the change and runs for a full month or a full year. Your next payment date moves with it. The order page shows the end date of the new period next to "Duration till".


The part of your current period that you haven't used yet is deducted from the price of the new subscription:


  • The deduction is calculated per day: the amount you paid for the current period, multiplied by the days left, divided by the total days in that period.
  • The order page shows the deduction as a negative line called "Previous paid in subscription".
  • If the deduction is higher than the price of the new subscription, the amount to pay now is 0.


After the payment, you receive a new invoice. It shows the new license cost and a separate line for the settlement with the period you had already paid.


What changes when you downgrade


When you downgrade your Maglr subscription, the features of the plan or modules you remove stop being available in your account. Some changes can't be made from the Subscription page:


  • Fewer users or environments: you can't lower the number of additional users or additional environments below what you have now. The edit page shows "Contact us if you want fewer users or environments." Email info@maglr.com to reduce them.
  • Maglr Enterprise: you can't select this plan on the edit page. Its card shows "Contact sales" instead of a price; contact Maglr sales to move to Enterprise.


Changing a subscription on annual manual billing


If your Maglr account is on annual manual billing, the Subscription page shows "Annual manual billing" and has no Edit subscription button. To change your subscription, email info@maglr.com.


Frequently asked questions


Does my billing date change when I change my subscription?


Yes. When you change your Maglr subscription, a new license period starts on the day of the change and runs for a full month or a full year. Your next payment date is calculated from that day.


Do I pay the full price of the new subscription when I upgrade?


No. The unused part of the period you already paid is calculated per day and deducted from the price of the new subscription. The order page shows this deduction as "Previous paid in subscription" before you pay.


What do I pay when I downgrade to a cheaper subscription?


You pay the price of the new subscription minus the unused part of the period you already paid. If that unused part is worth more than the new subscription, the amount to pay now is 0.


Why can't I lower the number of users or environments?


The Subscription page doesn't let you set fewer additional users or additional environments than your account has now. To reduce them, email info@maglr.com.

Updated on: 29/10/2026