Articles on: General questions (f.a.q.)

Add additional users

Each Maglr subscription includes a set number of users. If you need more, you can add extra users to your subscription for €50 per user per month.


Users included in each plan


The number of users included depends on your plan:


  • Maglr Basic: 3 users
  • Maglr Advanced: 5 users
  • Maglr Enterprise: 5 users


The Maglr pricing page lists the plans and what each one includes.


Who counts toward your user limit


When you add a user, Maglr checks how many users you already have against the number your subscription allows. Not every user counts:


  • Counted: every active user in your account, including yourself.
  • Not counted: users with the Statistics role or the Presenter role.


When the limit is reached, the "Create user" window on the Users page shows "Maximum number of users reached. Upgrade your subscription." and you can't add another counted user until you add extra users to your subscription.


Adding extra users to your subscription


You add extra users on the Subscription page in the dashboard. Each extra user costs €50 per month; the page shows the exact price for your billing period. Only users with access to subscription settings see the Subscription option.


  1. In the dashboard, open the Settings menu and click Subscription.
  2. Click Edit subscription.
  3. Under "Extra users or environments", find "Additional users". "Users within subscription" shows how many users your plan includes.
  4. In the Additional user field, enter the total number of extra users you want. The field already shows the extra users you have, and you can't set a lower number. For example, if you have 2 extra users and need one more, enter 3.


Image: purchasing additional users & environments through the Maglr dashboard


  1. Check the "Additional costs" amount and click Continue to payment.
  2. On the "Check your information" page, check your billing details and click Go to order page.
  3. On the "Complete your order" page, check the cost overview.
  4. On an annual subscription, choose how you want to pay under "Payment method for annual costs".
  5. Tick the box "Yes, I agree that the new amount will be charged for the following period.", the box to agree with the terms and conditions and, if you pay through Adyen, the box to agree that your payment details are stored with Adyen.
  6. Click Continue to payment. If you pay through Adyen, complete the payment in the payment window.


After the order, you can add the new person on the Users page. See Add and edit user profiles.


On the Maglr Enterprise plan, you can't add users through the dashboard. Contact Maglr sales to change the number of users.


How the cost of extra users is billed


When you change your subscription, for example by adding extra users, a new license period starts. The unused part of what you paid for the current period (the days that remain) is deducted from the new total and shown as "Previous paid in subscription" on the "Complete your order" page. That page shows what you pay now and your new monthly or annual total, which is charged from then on. This works the same for monthly and annual subscriptions.


Frequently asked questions


What happens when I reach the maximum number of users?


When your account has as many users as your subscription allows, the "Create user" window on the Users page shows "Maximum number of users reached. Upgrade your subscription." You can still add users with the Statistics or Presenter role, because they don't count toward the limit. To add any other user, first add extra users to your subscription under Settings > Subscription > Edit subscription.


Can I reduce the number of extra users?


Not in the dashboard. The Additional user field on the Edit subscription page can't go below the number of extra users you already have. To reduce it, contact Maglr; the page shows "Contact us if you want fewer users or environments."


Do Presenter and Statistics users count toward my user limit?


No. Users with the Presenter role or the Statistics role don't count toward your user limit when you add a user. All other active users, including yourself, do.


Why can't I change my subscription in the dashboard?


There are two common reasons:


  • Your Subscription page shows "Annual manual billing": your account is billed manually once a year, and there is no Edit subscription button. To change your subscription, contact info@maglr.com.
  • You are on the Maglr Enterprise plan: Enterprise subscriptions can't be changed in the dashboard. Contact Maglr sales to add users.

Updated on: 29/10/2026